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Terms and Conditions for Upholstery & Soft Furnishings

1. Estimates and Orders

  • All estimates are valid for 15 days from the date of issue.

  • A deposit of 50 % is required to confirm an order. This deposit is non-refundable for custom work but may be applied to the final balance for in-stock items.

  • Order confirmation will be sent by email and will supersede all prior communications.

  • Changes to confirmed orders must be submitted in writing within [2] days. We will do our best to accommodate changes, but they may incur additional costs.

2. Fabrics and Materials

  • We recommend using fabrics we provide to ensure suitability for upholstery.

  • If you choose to supply your own fabric, we are not responsible for its performance, including color variations, shrinkage, or suitability for the project.

  • Additional fabric maybe required to account for pattern matching and cutting waste.

3. Delivery and Lead Times

  • Delivery timelines are estimates and may vary depending on the complexity of the project and availability of materials.

  • We will notify you of any delays as soon as possible.

  • Delivery fees will apply and will be quoted at the time of estimate.

4. Payment

  • Full payment is due prior to delivery or upon installation completion.

  • We accept cash and direct transfer.

5. Warranties and Guarantees

  • We offer a warranty of 5 years on our workmanship. This warranty covers repairs to any defects caused by our work.

  • Normal wear and tear, damage caused by misuse, or fading due to sun exposure are not covered under warranty.

  • Fabric warranties are provided by the manufacturer and are separate from our workmanship warranty.

6. Cancellations and Returns

  • Custom upholstery and soft furnishings are non-refundable and cannot be cancelled once work begins.

  • In-stock items may be returned within 5 days for a full refund, provided they are in original condition and packaging.

7. Liability

  • We are not liable for any delays caused by factors outside our control, such as material availability or shipping issues.

  • We are not responsible for damage to your furniture or property caused by pre-existing conditions or improper use.

8. Dispute Resolution

  • We are committed to resolving any disputes amicably. Please contact us directly to discuss any concerns.

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